Delivery

We offer a fully-trackable nationwide delivery service through our trusted delivery partners, Palletways.

Or if you would like to collect your order. We offer a click and collect service from our Manchester factory.

We can also offer international worldwide deliveries. If this is something you may require, please check out our Export page

What to expect from a Reclaimed Brick-Tile delivery

We want your order experience with us to be as hassle-free as possible. Here is some information to let you know what to expect when receiving your Reclaimed Brick-Tile order.

Pallet

Pallet

All orders are dispatched on shrink wrapped pallets with a maximum weight of 1000kg and will take up a 1m2 space.
Delivery Vehicle

Delivery Vehicle

Deliveries are made on an 18 tonne rigid vehicle with a tail lift. A smaller vehicle can be arranged upon prior request.
Unloading

Unloading

The driver will unload the order using the vehicle's tail lift and a pump truck. They will deliver to the nearest kerbside and cannot unload on soft ground or gravel.
Access

Access

The vehicle will need clear access to the address. If you think there may be any possible issues please let us know.
Obstructions

Obstructions

Please ensure there are no obstructions for the delivery as these could result in the driver not being able to get close to the property.
Check & Sign

Check & Sign

A signature will be required on delivery. Please check for any damage and sign to accept delivery.

• All orders are dispatched on an economy pallet service.

• If you are in need of a quicker delivery. An express delivery service can be offered at an additional cost. Please contact our team to discuss options.

• Standard deliveries will be made between 8am and 5.30pm on the day arranged. You will receive a notification of a 2 hour delivery window.

• Once your order has been dispatched, we will send a confirmation email with tracking details. These can be used to track your delivery from our delivery partner's portal.

• Deliveries will be made to the kerbside using an 18 tonne rigid tail lift vehicle. The delivey will need to be made to a flat surface and cannot be delivered on grass or gravel.

• We advice customers to not book any labour before receiving your delivery. If you arrange these in advance we cannot accept liability for any costs incurred due to delivery delays that may occur.

• If you refuse the goods or are not present to sign for them, a re-delivery charge will be required before delivery can be reattempted. These charges are set by the haulier.

• On receipt of your order, you must check the pallet for any damage. If there are any signs of damage, please mark the paperwork as "damaged on receipt".

• Our team will do our utmost to ensure your goods arrive in the best possible conditon and will attempt to rectify any reasonable issues where possible.

Looking to track your order? Simply enter your tracking reference number here for an update on the current status of your order

Still have some delivery questions. Why not get in touch with our team who will be more than willing to help.

Ask a Question

If you need any help or would like to get in touch with our team, please fill out the form below and our team will get back to you.

Visit our showroom

Unit 1a, 202/204 Manchester Road, Worsley, Manchester, M28 3LY
Open from 9am to 4pm
Book an appointment
Last updated 1st January 2022

Reclaimed Brick-Tile Cookie Policy

This Cookie Policy explains how Reclaimed Brick-Tile ("Company", "we", "us", and "our") uses cookies and similar technologies to recognize you when you visit our websites at https://www.reclaimedbrick-tile.com, ("Websites"). It explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner (in this case, pixfort) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below. The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

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